Sharon Hayward (Bupa) and Murray Robinson (IE Digital) will join together at Creative Melbourne for a brand new case study presentation on Agile Co-Creation of Real Time Knowledge.
Knowledge Solutions Manager, Customer Service
Bupa Australia and New Zealand
Sharon is leading a multi-year Knowledge transformation program that targets a significant uplift in internal knowledge experience which will in turn enrich the experience of Bupa’s customers. Incorporating business modelling, design thinking, Agile approach and Human Centred design, the team is successfully changing the way Bupa people are thinking about knowledge management in a customer environment and the relationships between the knowledge services team and internal and external stakeholders.
Chief Product Officer